Verified supply
Quality and traceability
The work behind the shipment: how we vet, verify, test, and trace every ingredient and product we ship.
Vetting
How we vet suppliers
Before any supplier reaches a client report or a shipment, we visit them. Our operations team in Casablanca goes to the production site in person — not a phone call, not a desk exercise. We photograph the production area, assess the product directly, confirm certification and capacity, and form a view of whether the supplier can hold a specification over repeat orders.
We never publish the producers we work with. Specific identities are disclosed to clients under engagement, sourced from our vetted producer network across Morocco’s primary ingredient regions.
Lab verification
Independent lab verification
Where the engagement value or the ingredient’s risk profile justifies it, we commission independent testing through our Casablanca lab partner. For oils, that is typically a GC-FID fatty-acid profile — it confirms the oil is what it claims to be and flags dilution with cheaper oils, the most common form of adulteration. For water and clay, it is a microbiological screen.
Results are appended to the documentation pack as third-party assurance — a lab result, not a claim we make ourselves.
The facility
Audited production
Our facility operates under ISO 22716 cosmetic GMP — the manufacturing standard that governs hygiene, process control, documentation, and traceability for cosmetic production. It is the baseline a serious buyer should expect, and it underpins every private-label run we produce.
ISO 22716
Cosmetic GMP facility
Audited production in Morocco, with lot traceability on every shipment.
Documentation
Lot traceability and the COA
Every shipment carries a lot traceability record that links the source to the specific drums, cans, or sacks you receive — ingredient source, production or harvest date, batch number, and shipping container.
The Certificate of Analysis is the document, not the marketing claim. Signed by our QC officer with an ONSSA licence number, it certifies the parameters that matter for your formulation: grade, acid and peroxide values for oils, microbiological results for water and clay.
Registry checks
Certification registry verification
A certificate on the wall is not a certificate in force. We cross-check every certification against the issuing body’s own registry — ECOCERT, USDA, Argan IGP, ONSSA — for expiry and scope before goods ship.
If a certificate has lapsed, or its scope does not actually cover the product in front of us, we catch it before you do. It is a small step that a surprising number of suppliers skip.
Policy
Rejection and replacement
Where goods materially fail the agreed specification on arrival — a fatty-acid profile outside Moroccan norms, contamination on retest, or freight damage — we coordinate the resolution: a replacement shipment, a partial credit, or credit on your next order.
The process is set out in our standard terms, which we share before any order is signed. We would rather absorb a rejected lot than ship past a problem.
Frequently asked
Common questions
How do you vet a supplier before recommending them?
We visit them in person. Our operations team in Casablanca goes to the production site, photographs the area, assesses the product directly, confirms certification and capacity, and judges whether the supplier can hold a specification across repeat orders. We never publish the producers we work with.
What lab tests do you run on oils and clays?
For oils, typically a GC-FID fatty-acid profile, which confirms the oil is what it claims to be and flags dilution with cheaper oils. For water and clay, a microbiological screen. Testing is run through our Casablanca lab partner and the results are appended to the documentation pack.
How do you verify a certification is genuine?
We cross-check every certificate against the issuing body’s own registry — ECOCERT, USDA, Argan IGP, ONSSA — for expiry and scope before goods ship, rather than relying on the copy on the wall. If a certificate has lapsed or its scope does not cover the product, we catch it first.
What does your lot traceability record contain?
It links the source to the specific drums, cans, or sacks you receive: ingredient source, production or harvest date, batch number, and shipping container. It travels with the shipment alongside the Certificate of Analysis.
What happens if a shipment fails inspection?
Where goods materially fail the agreed specification on arrival, we coordinate a replacement shipment, a partial credit, or credit on your next order. The process is set out in our standard terms, shared before any order is signed.
What does ISO 22716 cover at your facility?
ISO 22716 is cosmetic Good Manufacturing Practice — it governs how product is made: facility hygiene, process control, documentation, and traceability. It certifies the manufacturing system, not a specific formula, and it underpins every private-label run we produce.
Discuss your sourcing or production project.
We reply within one business day, Monday to Friday, Casablanca time.